Welcome to Epping Close Surgery
Over the next few months we will be introducing some improvements to the way you access services at Epping Close Surgery. A national programme called Care Navigation, is being introduced across the country, and there will be some changes to ensure you are able to see the most appropriate service for your specific needs, as quickly as possible. Our new telephone system and single point of contact will also be launched in conjunction with this, providing 30 new lines and a state-of-the-art call queuing system to improve access to patients, especially at peak times.
Care Navigation is a process that has been designed by doctors and other clinical staff to ensure that patients are supported to access the right service for their needs. It involves trained staff called ‘Care Navigators’ to ask patients requesting an appointment a few questions to ensure that they get the right service for them. For example, if a patient needs to see a specialist nurse or other healthcare service, and it is not necessary for them to see the GP first, they can be referred directly and the Care Navigator will make sure this happens – saving yours and the doctors’ time.
Some patients are not aware that they don’t always need an appointment with their doctor. In fact, many of the problems that patients have can be seen by a nurse prescriber or other clinical staff at the surgery. There may also be options for patients to take care of themselves, through the advice of their local pharmacist or other healthcare service provider. This can often be the quickest and best route for the patient and save the doctors’ time to deal with things that only they can help with.
We will keep you updated with information on progress over the coming months as we introduce these changes to the services provided. Please ensure you visit the surgery website or come in to the surgery for updates on how these improvements are progressing and what this means for how you access services at Epping Close Surgery.
Did you know that you can now manage many services without having to phone or come in to the practice?
Some things can be easily done online, such as:
- Booking appointments
- Repeat prescriptions
- See your summary care record (allergies, vaccinations etc.)
To register for this service just bring one form of photographic ID (passport / driving license) into the practice and ask the receptionist to register you and provide you with your username and password (which you can then change when you log in for the first time). You can also request access to your medical records online, please ask at reception for a separate application form.
For more information about online services please see this Frequently Asked Questions document: Online Services FAQs
Dementia Support Clinic
The surgery is providing a new service, working in partnership with the local Alzheimer’s Society to support anyone affected by dementia in the Tendring area.
The Alzheimer’s Society has dedicated trained staff to offer support, raise awareness, hold dementia friends sessions and hold regular clinics for patients, carers and family.
If you would like to book into one of the clinics provided in the surgery, please call the usual surgery number above and ask for an appointment in the Dementia clinic. The clinic will be held at Epping Close surgery, Kennedy Way, Clacton on Sea, CO15 4AB on the following date:
Further dates to be confirmed
If you require out of hours help please go to our opening times page.
Disabled facilities include ramp access and disabled toilet.
Patient Participation Group
Please visit the 'Join our Patient Group' page to find out how you can become involved in the improvement of the surgery. We are urgently seeking new members and would appreciate your feedback. The meetings are held at Epping Close Surgery, Kennedy Way, Clacton every other month on a Wednesday at 16.00. Please find the minutes of meetings which include future dates under 'Have your say' 'Patient Group'.
We offer extended hours to our working population. These can be pre- booked. They are Monday 7.30- 9.00am.
(Site updated 15/11/2017)